This Return and Refund Policy ("Policy") governs how customer-initiated return and refund requests are handled by CuCrCo (referred to as "we", "us", or "CuCrCo"). By placing an order through this website, you agree to the terms outlined below. This Policy is part of our overall Terms and Conditions.

1. Handling Return/Refund Requests

1.1 Customer Request Initiation

• Refund Tenure: Customers must submit return or refund requests within 30 working days of receiving the product.
• Proof of Purchase: Customers are required to provide valid proof of purchase. Acceptable forms include the order confirmation email, receipt, or order ID associated with the purchase.

1.2 Notification and Verification

• Upon receiving a return or refund request, we will initiate a review process. It will take not more than 3 - 7 business days.
• Customers may be asked to provide supporting evidence (such as photos or videos) to verify issues such as damage, defects, or incorrect orders.

1.3 Approval and Refund Authorization

• If the product is verified as defective or incorrect, a full refund will be approved.
• If the return is due to a change of mind or if the product is returned without defect, a partial refund may be issued, subject to a deduction for the original delivery cost.
• All approved refunds will be processed after receiving the returned item, if applicable.

2. Refund Processing

2.1 Return of Product

• Returned products must be in original condition and original packaging.
• Items that are damaged, or altered by the customer will not qualify for a refund.

2.2 Refund Timeline and Method

• Refunds will be processed within 3 to 7 working days after we receive and inspect the returned item.
• Refunds will be issued to the original payment method used during purchase.

2.3 Non-Defective Returns

• In cases where the product is not defective, the refund will be calculated as: Product Price – the Delivery Charge
• Customers are responsible for return shipping costs for non-defective returns.

3. Obligations and Liabilities

3.1 Customer Responsibility

Customers are expected to:

• Initiate refund requests within the stated time frame
• Provide complete and accurate proof of purchase
• Ensure products are returned in acceptable condition

3.2 Shop Responsibility

CuCrCo will:

• Review all refund and return claims in a timely manner
• Communicate decisions transparently
• Process refunds as outlined once eligibility is confirmed

4. Exchanges

• If you prefer an exchange rather than a refund:
• You must first return the original item in its original condition and packaging.
• Once we receive and process the return, a refund will be issued, and you may place a new order for the replacement product.
• This is our current exchange procedure. We are working to improve this process to make future exchanges faster and more convenient.